1. Who we are
This Privacy Policy explains how STREaMLiNE ("STREaMLiNE", "we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website, submit an enquiry, book a consultation, or otherwise engage with us.
We are based in New South Wales, Australia, and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing your information to us, you consent to the practices described in this policy.
2. Information we collect
Information you give us
When you complete a contact or onboarding form, request a call, book an appointment, or email us, we may collect:
- Your name and the name of your business or organisation;
- Your email address and phone number;
- Your Australian Business Number (ABN) or entity details, where you choose to provide them;
- The content of any message, brief, or enquiry you send us.
Information we collect automatically
When you browse our website we may collect technical and usage information, including your device type, browser, approximate location derived from your IP address, pages viewed, and referring links. This is collected through privacy-focused analytics and cookies (see section 6).
3. How we use your information
We use personal information to:
- Respond to your enquiries and provide the information or consultation you request;
- Scope, deliver, and support automation and consulting services;
- Schedule and manage appointments;
- Operate, secure, and improve our website and services;
- Send you service-related communications, and (where permitted) relevant updates you may unsubscribe from at any time;
- Meet our legal, accounting, and regulatory obligations.
We only collect personal information that is reasonably necessary for these purposes, and we will not use it for an unrelated purpose without your consent unless permitted by law.
4. Disclosure of your information
We do not sell your personal information. We may share it with trusted third parties who help us operate our business, including:
- Hosting and analytics providers (for example, our website host and analytics platform);
- Scheduling and communication tools used to manage bookings and correspond with you;
- Professional advisers such as accountants or legal advisers, where necessary;
- Government or regulatory bodies, where required or authorised by law.
We require these parties to handle your information consistently with this policy and applicable privacy law.
5. Overseas disclosure
Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the Australian Privacy Principles.
6. Cookies and analytics
Our website uses cookies and similar technologies to remember your preferences, measure traffic, and understand how the site is used. You can disable cookies through your browser settings, though some features of the site may not function as intended if you do.
7. Data security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, and disclosure. No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.
8. Data retention
We retain personal information only for as long as needed to fulfil the purposes described in this policy, or as required by law, tax, or accounting obligations. When it is no longer required, we take reasonable steps to securely delete or de-identify it.
9. Your rights
Under the Australian Privacy Principles you may:
- Request access to the personal information we hold about you;
- Ask us to correct information that is inaccurate, out of date, or incomplete;
- Ask us to stop sending you marketing communications;
- Make a complaint about how we have handled your information.
To exercise any of these rights, contact us using the details in section 13. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Third-party links
Our website may link to third-party sites and tools. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
11. Children's privacy
Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with its effective date. Material changes will be reflected by an updated "Last updated" date above.
13. Contact us
If you have questions about this policy or how we handle your information, contact us at:
- Email: admin@push2streamline.com
- Phone: +61 481 424 888